Monday, May 21, 2012

The Bobbleheads Just Keep Coming!

The $79.99 bobblehead is back! These bobbleheads have a different look that are a bit more true to facial features than our others. You can customize them any way you like and we will be adding more to our lineup over the next few months. The size of these vary depending on which mold you choose and can range from 5 to 6 inches. Take a look at just a few of the bobbleheads we'll have in store.




Male Bobbleheads

Casual Style






Sports Bobbleheads





Absolutely Hilarious!








Female Bobbleheads




Graduation




Vacation Time!




Nurse Bobblehead




Couples Bobbleheads




Lovely Couple!





These could be your faces!





The Bride & Groom

Perfect Customer Service, Really?

 Let's be honest, although we strive to offer the best in customer service and value for your buck, there's always room for improvement. The company that tells you that their service and overall business performance is sheer perfection is not exactly being honest. The simple fact is that theirs always room for improvement. ALWAYS. It's an ongoing experience that takes learning from your mistakes and understanding what exactly are the needs of the customer.

It's not a wham, bam sell the product, get you out situation. You have to really put yourself in the customer's shoes. For example, your up early ready to head to this new (unanimous coffee shop) to get your morning cup of java. Your not really in the best of moods today because number one, it's early. Number two, you know you have a very busy day ahead of you that your not looking forward to. So you head inside (the unanimous coffee shop) and the place is not very inviting and the staff aren't very friendly. But you need your coffee so you continue to approach the counter. The employee asks you what you want in a very dry tone, you order and the employee hands you your coffee without so much as a "have a nice day" or "thanks for your business." Fine. You hop in your car and drive a ways taking your first sip of coffee. It's watered down and has an off taste to it! Not a good way to start what is to be a very trying day. Now everyone has days where their not themselves or it's not business as usual, but if you decided to return to that shop and had the same experience, would you go a third time? Maybe, maybe not.

The point is that all businesses have flaws that need to be addressed. We believe that the customer deserves more one on one attention to ensure them that their making the right decision in doing business with us. Also, the product should be the best quality possible and the customer should never have to just settle for a purchase but to be absolutely thrilled with it. Especially since our products can be a timely process to deliver and can be frustrating at times waiting for it's arrival. Having to wait for an order and at the same time dealing with poor service is not a good mix.

That being said, you told us what your concerns are with your overall experience and we listened. Here's what we heard:

1. Likeness - Most people absolutely love our custom bobbleheads and figurines. But then there are some who believe they need to have more resemblance. We work with some of the best artists artists in the world who have gone through vigorous training to sculpt these dolls. These are meant to be humorous caricature pieces and are not meant to be exact replicas of  a person. That does not mean that we don't take this request into consideration. We want everyone to be happy. So we've brought more artists on board with a slightly different style than our previous bobbleheads. Remember, these are made based on only a  photo which is different from having the person actually there. We continue to strive to capture more facial features.

2. Pricing - This can be quite pricey we know, but keep in mind that these are hand painted and sculpted. These take literally hours just to create one piece not including any revisions. Plus, their made to order and are not stocked. Each piece is different and involves a different approach to creation. We now offer 5.75" bobbleheads available for $79.99.

3. Time - On average it takes about 3 to 4 weeks to create a bobblehead. Not much can be done to speed the process up because it simply takes time to get them right. We suggest you decide exactly how you would like your order to be made before production. That avoids having to go back and redo something which means added time. Also, proofs should be responded to in a timely matter. We do have rush options available meaning your order would jump the queue and become top priority over other orders.


We truly appreciate your business and want you to be as happy receiving them as we our creating them. I mean, who doesn't love bobble heads?!  We are always willing to hear any questions or concerns you may have because you help make us better. We're not perfect, but we strive to be the best at what we do. Thanks again and remember to be the bobble!




Thursday, May 17, 2012

New Updates, New Bobbleheads

It's been a very busy couple of weeks here at Face It Figures. We've put our heads together to come up with ways to improve shopping experience and offer more to the table. We want you to be completely satisfied with the entire process from start to finish. That being said, we've heard your comments and suggestions and are ready to deliver. So here's whats new:

1. Storefront design changes and easier navigation - The store needed a few updates so we changed a few colors and fonts along with minor layout changes. No big deal, right? Okay. We then changed our categories for an easier browsing experience. Both male and female bobbleheads have their own separate sub categories instead of being mixed together. This should help you find what you need much quicker.


2.  We've made the ordering process easier - We were told that the the order process was confusing so we made it easier to choose your bobblehead or figurine, add your accessories and special requests.


If you think those changes are great, wait until you hear this!


Happy Birthday Bobblehead
Birthday Bobbleheads
3. The $79.99 bobblehead returns!  That's right, these bobbleheads have a different look and feel then our other selections. We now work with several different artists giving you more variety and options to fit your budget.


4. Standard shipping is now only $9.95!


5. We now have a new accessory available. You can now add a voice recorder to your order! You get 10 to 15 seconds or re-recordable voice music and more. This is perfect for distant relatives or loved ones! Take an already unique gift and add your very own personal message. 


Be on the look out for our upcoming promotions and save big! Don't miss out!

Thursday, May 10, 2012

The Avengers Are Finally Here With Collectible Bobblehead Dolls



THE AVENGERS MOVIE




One of the most anticipated films of the year is finally here and with it comes a vast assortment of characters form the Marvel Universe. If your a fan, then your in for a real treat.

Here are a few of the characters from the film:


How's that for the ultimate superhero movie? And if that doesn't impress you, check out this interesting fact:

The Avengers tracked ahead of 2008's The Dark Knight ($158.4 million) and 2012's The Hunger Games ($152.5 million), which held the record for the second and third best opening weekends behind 2011's Harry Potter and the Deathly Hallows – Part 2 ($169.2 million). On MovieTickets.com, North American ticket presales during the week before release exceeded those of Captain America: The First Avenger, Iron Man, Iron Man 2, and Thor combined during the same period, by over 150 percent. As of May 8, 2012, The Avengers has earned $244,014,897 in North America and $500,100,000 in other countries for a worldwide total of 744,114,897 marking the highest grossing film of the Marvel Cinematic Universe.Its worldwide opening of $392.5 million is the third largest of all time.


 That's impressive! So here's a quick breakdown of the story.  Nick Fury (played once again by the note-perfect Samuel L. Jackson), leader of the peacekeeping agency known as S.H.I.E.L.D. Fury, along with former Russian spy Black Widow (Scarlett Johansson), recruits a super team to combat Thor's ever-deceptive brother Loki (Tom Hiddleston) after he brainwashes ace archer Hawkeye (Jeremy Renner) while stealing a cosmic cube from an underground base. Thus the heroes must learn to work together alongside outlaw scientist Bruce Banner (Mark Ruffalo), who can track down the artifact's gamma signals when he's not hulking out into a giant green monster. It all comes down to a superhero battle royale as they try to save the world from destruction.



With most big box office movies comes collectible merchandise. And of course, I could not end this post without mentioning the new pre-orders for The Avengers movie bobbleheads released by non other than the good folks at Neca. That's right, their all here. Here's a exclusive preview of what's to come.


These are supposed to be released in May. You can find them here.




Iron Man 

Item Number:NC61233

$17.99



















Captain America

Item Number:NC61230

$17.99 






































The Hulk


Item Number:NC61232

$17.99 










































Thor


Item Number:NC61231

$17.99 


































More Bobblehead Dolls Based On The Film