It's not a wham, bam sell the product, get you out situation. You have to really put yourself in the customer's shoes. For example, your up early ready to head to this new (unanimous coffee shop) to get your morning cup of java. Your not really in the best of moods today because number one, it's early. Number two, you know you have a very busy day ahead of you that your not looking forward to. So you head inside (the unanimous coffee shop) and the place is not very inviting and the staff aren't very friendly. But you need your coffee so you continue to approach the counter. The employee asks you what you want in a very dry tone, you order and the employee hands you your coffee without so much as a "have a nice day" or "thanks for your business." Fine. You hop in your car and drive a ways taking your first sip of coffee. It's watered down and has an off taste to it! Not a good way to start what is to be a very trying day. Now everyone has days where their not themselves or it's not business as usual, but if you decided to return to that shop and had the same experience, would you go a third time? Maybe, maybe not. The point is that all businesses have flaws that need to be addressed. We believe that the customer deserves more one on one attention to ensure them that their making the right decision in doing business with us. Also, the product should be the best quality possible and the customer should never have to just settle for a purchase but to be absolutely thrilled with it. Especially since our products can be a timely process to deliver and can be frustrating at times waiting for it's arrival. Having to wait for an order and at the same time dealing with poor service is not a good mix.
That being said, you told us what your concerns are with your overall experience and we listened. Here's what we heard:
1. Likeness - Most people absolutely love our custom bobbleheads and figurines. But then there are some who believe they need to have more resemblance. We work with some of the best artists artists in the world who have gone through vigorous training to sculpt these dolls. These are meant to be humorous caricature pieces and are not meant to be exact replicas of a person. That does not mean that we don't take this request into consideration. We want everyone to be happy. So we've brought more artists on board with a slightly different style than our previous bobbleheads. Remember, these are made based on only a photo which is different from having the person actually there. We continue to strive to capture more facial features.
2. Pricing - This can be quite pricey we know, but keep in mind that these are hand painted and sculpted. These take literally hours just to create one piece not including any revisions. Plus, their made to order and are not stocked. Each piece is different and involves a different approach to creation. We now offer 5.75" bobbleheads available for $79.99.
3. Time - On average it takes about 3 to 4 weeks to create a bobblehead. Not much can be done to speed the process up because it simply takes time to get them right. We suggest you decide exactly how you would like your order to be made before production. That avoids having to go back and redo something which means added time. Also, proofs should be responded to in a timely matter. We do have rush options available meaning your order would jump the queue and become top priority over other orders.
We truly appreciate your business and want you to be as happy receiving them as we our creating them. I mean, who doesn't love bobble heads?! We are always willing to hear any questions or concerns you may have because you help make us better. We're not perfect, but we strive to be the best at what we do. Thanks again and remember to be the bobble!
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